Privacy Policy
1. What we collect
Account details you give us (name, surname, email, optional phone), the training content you create in the app (clients, plans, sessions, logs, body weight and daily entries, and client photographs if you add them), and basic technical data such as device type and app version.
2. How we use it
To run your account, sync your training data between the web and the app, process your subscription, answer support requests, and improve the product. We do not sell your data and we do not use training data for advertising.
3. Payments
Card details are collected and stored by Lemon Squeezy, our payment provider and merchant of record. Azcend never sees or stores your card number. Lemon Squeezy processes this data as an independent controller under its own privacy policy.
4. Client data, and your role
When you add a client, you are the controller of their personal data and Azcend acts as your processor. You are responsible for having a lawful basis to record their information — including body weight, injuries, notes and photographs — and for telling them you hold it.
5. Storage and retention
We keep your account data for as long as your account exists. Deleting your account deletes it immediately and irreversibly — your profile, clients, plans, sessions, logs, weight history and client photographs all go, and there is no recovery window. Your data is stored on servers in the European Union (Frankfurt, Germany).
6. Your rights
You can access and correct your data at any time in the app, and delete all of it from Settings → Account → Delete account. For anything else, including a copy of your data, write to support@azcendapp.com. You may also lodge a complaint with your local data protection authority.
7. Cookies and tracking
This website sets no analytics or advertising cookies, and the app uses no advertising identifiers. Fonts are served from this site rather than from a third party, so simply opening a page does not report you to anyone.
8. Who is responsible
Azcend, Tirana 1000, Albania — support@azcendapp.com.